FAQ
β Frequently Asked Questions
πΊπΈ Which countries do you ship to?
Cleanora currently ships exclusively within the United States. We do not currently offer international shipping.
π Is shipping free?
Yes. We offer free standard shipping on orders shipped within the United States.
β± How long does delivery take?
Most orders are delivered within 2β7 days. Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
π¦ How long does order processing take?
Orders are normally processed after the order is received. Once your order has shipped, tracking information will be provided when available.
π¦ How can I track my order?
Tracking information is sent to the email address provided during checkout once your order has shipped. You can use the tracking information to follow your shipment with the applicable carrier.
β©οΈ Can I return my order?
Yes. Eligible purchases can be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.
π° Are returns free?
Yes. Eligible returns are free. Please contact our customer support team before returning an item so we can provide the appropriate return instructions.
π‘οΈ Do your products have a warranty?
Yes. Cleanora provides a 3-year limited warranty on all products, subject to the terms, conditions, and exclusions described in our Warranty Policy.
π³ Which payment methods do you accept?
We accept the payment methods displayed and available at checkout, which may include Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.
πͺ Do you have a physical store?
Cleanora is an online-only store. We do not operate a physical retail location and do not offer customer pickup.
π Where is Cleanora located?
Cleanora's business address is:
3812 Barrett Ave
Richmond, CA 94805
United States