🚚 Shipping Policy

At Cleanora, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy below before placing your order.

Last Updated: September 2026

🇺🇸 Shipping Destinations

We currently ship exclusively within the United States.

At this time, we do not offer international shipping outside the United States.

🚚 Free Shipping

We are pleased to offer FREE Standard Shipping on eligible orders delivered within the United States.

There are no additional standard shipping charges applied during checkout for eligible orders.

📦 Order Processing

Orders are usually processed within 1–3 business days after payment has been successfully confirmed.

Orders are generally processed Monday through Friday, excluding weekends and public holidays.

Processing time is separate from the estimated delivery time.

⏱ Estimated Delivery Time

The estimated delivery time is generally 2–7 days after the order has been processed and shipped.

Delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, address-related issues, or other circumstances beyond our reasonable control.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, when available, a tracking link.

You can use the tracking information provided to monitor your shipment through the applicable carrier.

If you have not received tracking information within 3 business days after your order has shipped, please contact our customer support team.

📬 Delivery Issues

If your package is delayed, appears to be lost, or arrives damaged, please contact our customer support team as soon as possible.

For damaged or incorrect items, please provide your order number and any relevant photos or information so we can review the issue and assist you with the appropriate resolution.

🏠 Shipping Address

Please make sure that your shipping address is complete and accurate when placing your order.

Cleanora is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

🏪 No Customer Pickup

Cleanora is an online-only store. We do not operate a physical retail location and do not offer customer pickup or in-store collection.

All orders must be placed through our online store and delivered to an eligible address within the United States.

↩️ Returns

✔ Free 30-Day Returns are available for eligible products.

Eligible returns must be requested within 30 calendar days of delivery and are subject to the conditions described in our Return & Refund Policy.

Please refer to our Return & Refund Policy for complete details regarding return eligibility, return procedures, and refunds.

📞 Contact Cleanora

Cleanora

📍 3812 Barrett Ave
Richmond, CA 94805
United States 🇺🇸

📞 +1 334 226 7411
📧 contact@cleannora.shop
🌐 cleannora.shop