↩️ Return & Refund Policy

At Cleanora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

📅 30-Day Return Policy

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must:

• ✅ Be unused and in their original condition.
• ✅ Be returned in the original packaging whenever possible.
• ✅ Include all accessories, manuals, and original contents.
• ✅ Be accompanied by proof of purchase or your order number.

🚚 Free Returns

We offer free returns for eligible products shipped to:

• 🇺🇸 United States
• 🇬🇧 United Kingdom
• 🇩🇪 Germany

If your return is approved, we will provide return instructions.

💳 Refunds

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, processing times may vary.

❌ Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Personal care or hygiene products that have been opened or used.
• Items damaged due to misuse, negligence, or accidental damage.
• Products marked as final sale or otherwise identified as non-returnable at the time of purchase.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

📞 Need Help?

If you have any questions regarding returns or refunds, please contact us:

Cleanora

👤 Xavier Chapeyron
📍 12 Rue des Barrages
63700 Saint-Éloy-les-Mines
France

📞 +33 4 90 34 35 36
📧 contact@cleanora.com
🌐 www.cleanora.com