↩️ Return & Refund Policy

At Cleanora, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

📅 30-Day Return Policy

Cleanora accepts eligible returns within 30 calendar days from the date your order is delivered.

Our return policy applies to eligible products purchased through cleannora.shop and shipped within the United States.

You may request a return for eligible products if you are not satisfied with your purchase, including situations where you have changed your mind or the product is no longer needed.

To qualify for a return, the item should:

• ✅ Be returned within 30 calendar days of delivery.
• ✅ Be unused and in its original condition.
• ✅ Be returned with the original packaging whenever possible.
• ✅ Include all accessories, manuals, and original contents when applicable.
• ✅ Be accompanied by your order number or other valid proof of purchase.

🚚 Return Method & Return Costs

Eligible returns are handled by mail. Cleanora does not offer in-store returns or customer pickup.

Cleanora provides free return shipping for eligible returns within the United States.

If your return request is approved, we will provide the return instructions and, when applicable, the return shipping information needed to send the product back to us.

Customers should contact Cleanora before sending a return. Please do not send products to an address that has not been provided or confirmed by our customer support team.

📝 How to Request a Return

To request a return, please contact our customer support team within 30 calendar days of receiving your order.

Please include:

• Your order number
• Your name
• The product you would like to return
• The reason for the return
• Photos or other information when requested

Our customer support team will review the request and provide the appropriate return instructions.

📦 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photos or videos showing the issue when applicable. We will review the situation and work with you to determine the appropriate resolution.

Depending on the circumstances, an approved claim may result in a replacement, replacement part, repair, or refund.

💳 Refunds

Once your returned product has been received and inspected, we will notify you whether your return has been approved.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution. After Cleanora processes the refund, the time required for the funds to appear in your account is controlled by the applicable payment provider.

We will notify you when the refund has been processed.

❌ Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Personal care or hygiene products that have been opened or used.
• Products damaged through misuse, abuse, negligence, or accidental damage.
• Products damaged through improper installation, maintenance, or use.
• Products that have been modified or repaired without authorization.
• Products clearly identified as final sale or non-returnable before purchase.

If a product is non-returnable, the applicable restriction will be disclosed before purchase where required.

🏪 No In-Store Returns or Pickup

Cleanora is an online-only store. We do not operate a physical retail location and do not offer customer pickup or in-store returns.

All approved returns must be completed using the return instructions provided by our customer support team.

📞 Need Help?

If you have questions regarding a return or refund, please contact us:

Cleanora

📍 3812 Barrett Ave
Richmond, CA 94805
United States 🇺🇸

📞 +1 334 226 7411
📧 contact@cleannora.shop
🌐 cleannora.shop

🇺🇸 United States Shipping & Returns

Cleanora currently ships exclusively within the United States.

🚚 Free Shipping • ↩️ 30-Day Returns • 💰 Free Eligible Returns • 🛡️ 3-Year Warranty