Privacy policy

🔒 Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Cleanora collects, uses, stores, and protects your personal information when you visit our website or place an order.

1. Information We Collect

When you use our website, we may collect:

  • 👤 Name
  • 📧 Email address
  • 📞 Phone number
  • 🏠 Shipping and billing address
  • 💳 Payment information (processed securely by our payment providers)
  • 📦 Order history
  • 🌐 Device, browser, IP address, and website usage information

2. How We Use Your Information

Your information is used to:

  • ✔ Process and deliver your orders
  • ✔ Provide customer support
  • ✔ Send order confirmations and shipping updates
  • ✔ Improve our website and services
  • ✔ Prevent fraud and maintain website security
  • ✔ Comply with applicable legal obligations

3. Cookies

Cleanora uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and enhance your shopping experience. You can manage cookies through your browser settings.


4. Sharing Information

We do not sell your personal information. We may share your information only with trusted service providers that help us operate our business, including:

  • 📦 Shipping and logistics providers
  • 💳 Secure payment processors
  • ☁ Shopify and website service providers
  • 📊 Analytics providers
  • ⚖ Government authorities where required by law

5. Data Security

We use industry-standard security measures, including SSL encryption, to help protect your personal information. While no online system can guarantee absolute security, we take reasonable steps to safeguard your data.


6. Your Rights

Depending on your location and applicable law, you may have the right to:

  • ✔ Access your personal information
  • ✔ Correct inaccurate information
  • ✔ Request deletion of your data where applicable
  • ✔ Object to or restrict certain processing activities
  • ✔ Contact us with privacy-related questions

7. Third-Party Services

Our website may use third-party services such as Shopify, payment processors, shipping providers, analytics services, and other business partners. These providers process information according to their own privacy policies.


8. Contact Us

Cleanora

👤 Business Owner: Xavier Chapeyron
🏢 Legal Business Name: CHAPEYRON XAVIER (REVISERVICE63)

📍 12 Rue des Barrages
63700 Saint-Éloy-les-Mines
France

📞 +33 4 90 34 35 36
📧 contact@cleanora.com
🌐 www.cleanora.com