Privacy policy
π Privacy Policy
At Cleanora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit cleannora.shop or place an order.
1. Information We Collect
Depending on how you interact with our website, we may collect information that you provide directly or information collected automatically when you use our website.
This may include:
- π€ Name
- π§ Email address
- π Phone number
- π Billing and shipping address
- π Order and purchase information
- π³ Payment and transaction information processed through our payment providers
- π IP address, browser type, device information, and website activity
- πͺ Cookie and similar technology information
We collect information that is reasonably necessary to operate our online store, process orders, provide customer service, maintain security, and improve our services.
2. How We Collect Information
We may collect personal information when you:
- Place an order through our website
- Create or use an account, where available
- Contact our customer support team
- Subscribe to communications or marketing, where applicable
- Submit information through forms on our website
- Browse or interact with our website
Some information, such as device, browser, IP address, and website usage information, may be collected automatically through cookies and similar technologies.
3. How We Use Your Information
We may use your information to:
- β Process and fulfill orders
- β Arrange shipping and delivery
- β Provide customer support
- β Send order confirmations and shipping updates
- β Process returns, refunds, and warranty requests
- β Communicate with you about your account or orders
- β Improve our website, products, and services
- β Detect, investigate, and prevent fraud or unauthorized activity
- β Maintain website and payment security
- β Comply with applicable legal and regulatory requirements
4. Cookies and Similar Technologies
Cleanora uses cookies and similar technologies to operate our website, remember preferences, understand website usage, improve functionality, and provide a better shopping experience.
Cookies may also be used by third-party services that support our website, analytics, advertising, payment processing, or other business functions.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. How We Share Information
We do not sell your personal information for money. We may share information with service providers when reasonably necessary to operate our business and provide services to you.
These service providers may include:
- π Shopify and website service providers
- π³ Payment processors
- π¦ Shipping and delivery providers
- π Analytics and website performance providers
- π‘οΈ Security and fraud-prevention providers
- β Government authorities or other parties when required or permitted by applicable law
These providers may process information on our behalf according to their applicable privacy practices and contractual obligations.
6. Payment Information
Payments made through our website are processed by the payment providers available at checkout. Cleanora does not need to store your complete payment card number when payment information is processed directly by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses HTTPS encryption to help protect information transmitted through the website.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of your information.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal obligations.
When information is no longer reasonably required for these purposes, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain privacy rights regarding your personal information.
These rights may include:
- β Request access to personal information we hold about you
- β Request correction of inaccurate personal information
- β Request deletion of personal information, subject to applicable exceptions
- β Request information about how personal information is collected and used
- β Object to or restrict certain processing where applicable
- β Opt out of certain marketing communications
- β Exercise applicable privacy rights without unlawful discrimination
To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before completing certain requests.
10. California Privacy Rights
Because Cleanora is associated with an address in California, California consumers may have additional privacy rights under applicable California privacy laws.
Depending on whether the applicable legal requirements apply to Cleanora, California consumers may have rights that include the right to know about personal information collected, request deletion or correction, and exercise applicable rights regarding the sale or sharing of personal information.
Cleanora does not sell personal information for monetary consideration. If applicable law gives you a right to opt out of certain sharing or other processing, you may contact us using the information below to make a request.
We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.
11. Marketing Communications
If you choose to receive promotional communications from us, we may use your email address or other contact information to send information about products, promotions, or services.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.
Order-related and service communications, such as order confirmations, shipping updates, return communications, and warranty information, may still be sent when necessary to fulfill your purchase or provide requested services.
12. Children's Privacy
Our website is intended for adults and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment processors, shipping providers, analytics services, and other business partners.
Third-party services operate under their own privacy policies and terms. We encourage you to review the privacy policies of third-party services before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, applicable laws, or privacy practices.
Any updated version will be posted on this page with a revised "Last Updated" date.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Cleanora
π 3812 Barrett Ave
Richmond, CA 94805
United States πΊπΈ
π +1 334 226 7411
π§ contact@cleannora.shop
π cleannora.shop
π Your Privacy Matters
Cleanora is committed to handling customer information responsibly and transparently while providing a secure and convenient online shopping experience.
Last Updated: September 2026